Shipping policy

Last updated: 14 August 2026

How your order gets to you, how long it takes, and what it costs.

Shipping Cost

Delivery is free on every order, no minimum spend. What you see at checkout is what you pay, with no handling or processing added on top. Import duties, customs charges and taxes are also on us, so nothing further is owed when your parcel arrives.

Order Processing Time

Orders are picked and dispatched Monday to Friday, public holidays excepted, within 1 to 2 business days of being placed. Anything ordered before 2:00 PM EST goes into that day's run. After 2:00 PM EST, or at a weekend or on a public holiday, it goes into the next business day's.

Around holidays, sale periods and new launches this can stretch a little. If your order is affected by anything more than a routine delay, you will hear from us by email.

Transit Time

Once dispatched, transit runs 6 to 8 business days.

Total Estimated Delivery Time

Most orders land within 7 to 10 business days of being placed, made up of 1 to 2 business days to dispatch and 6 to 8 business days in transit. Business days do not include weekends or public holidays.

Treat these as estimates, not promises. Carrier backlogs, customs processing, weather and peak season volume all move them, and none of it is within our control. If your order goes past this window, read Delivery Issues and Delays below.

Order Tracking

A tracking number is emailed to you as soon as your order ships. Give it up to 48 hours to start updating.

One thing worth knowing: early in a parcel's journey, tracking often shows no movement for several days at a stretch while it passes between carrier facilities. That is normal and it does not mean your order is stuck.

No tracking email? Try your spam and junk folders. If it is still missing 5 business days after you ordered, write to support@maisonalle.com and we will send it again.

Carriers

Deliveries are handled by USPS, UPS and FedEx. Which one carries your parcel depends on your address and what services run in your area.

Shipping Destinations

We ship within the United States only, to homes, businesses and PO Boxes. We cannot deliver to APO or FPO military addresses.

Incorrect or Incomplete Addresses

Read your address back before you confirm the order. Getting it right is the customer's responsibility, we start processing quickly, and once a parcel has left us we cannot promise the address can still be altered. Orders delayed or lost because the address was wrong are outside what we can be responsible for.

Spotted a mistake? Write to support@maisonalle.com straight away. If it has not shipped, we will fix it.

Should a parcel find its way back to us on a bad address, or because it sat uncollected at a pickup point, we will email you a choice: send it out again to an address you confirm, in which case a further shipping charge may apply because the first delivery failed for reasons at your end, or cancel and refund the order in full. Parcels are held for 14 days pending your reply. Past that, we cancel and refund.

Delivery Issues and Delays

The large majority of orders arrive inside the estimate. Some do not, usually because of carrier disruption, a customs queue, bad weather or seasonal volume. Where we know an order is significantly behind, we will email you rather than wait for you to ask.

Tracking says delivered and there is nothing there? Ask anyone else at the address, try your neighbours, and call your local carrier depot, in that order. Most parcels turn up at one of the three. If it does not, email support@maisonalle.com within 7 days of the delivery date shown, so we still have time to open a carrier investigation.

Damaged or Lost Parcels

Arrived damaged, or stopped moving entirely? Email support@maisonalle.com with your order number and photographs if there is anything to photograph. We take it up with the carrier and put it right by replacement or refund under our Return and Refund Policy.