Privacy policy

Last updated: 18 June 2026

Your privacy matters to us. This policy explains what information we collect, why, and what we do with it.

Information We Collect

When you shop with us or contact us, we may collect your name, email address, shipping and billing address, phone number, and order details. Payment is handled by our secure payment processor; we do not store your full card details. We also automatically collect some technical information, such as your IP address, browser type, and how you use our site, through cookies and similar tools.

How We Use Your Information

We use your information to process and deliver your orders, send order confirmations and updates, respond to your questions, improve our site and service, and, where you have agreed, send you marketing emails. You can unsubscribe from marketing at any time using the link in any email.

Sharing Your Information

We share information only with the partners who help us run the store, such as our payment processor, shipping and fulfilment partners, and email and analytics providers. They may only use it to perform their services for us. We do not sell your personal information.

Cookies

We use cookies to keep the site working, understand how it is used, and, where you agree, support marketing.

Data Retention

We keep your information only as long as needed for the purposes above, or as required by law, for example to meet tax and accounting obligations.

Your Rights

Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you, or to object to certain uses. To make a request, email support@maisonalle.com and we will respond.

Security

We take reasonable measures to protect your information, including secure checkout and restricted access. No method of transmission over the internet is completely secure, but we work to keep your data safe.