Refund policy
Refund policy
Last updated: 18 August 2026
We want you to be happy with your order from Maison Alle. If something isn't right, here's how returns and refunds work.
Return window
You have 30 days from the day your order is delivered to request a return. Requests made after this window has passed can't be accepted.
Condition of returned items
To be eligible for a return, items must be unworn, unwashed, and in their original condition with all tags attached and the original packaging. Items that show signs of wear, washing, or damage caused after delivery can't be returned.
How to start a return
Email us at support@maisonalle.com with your order number and the item or items you'd like to return. We'll reply with return instructions and the correct return address.
Please don't send items back to the address printed on your parcel. Contact us first and use only the return address we provide, or your return may not reach us and can't be refunded.
Return shipping costs
For change-of-mind returns, you're responsible for the cost of return shipping, along with any customs duties, taxes or import charges. If your item arrived faulty, damaged, or incorrect, we cover the return shipping. There are no restocking fees on any return.
Delivery is free on everything we sell, so there is no outbound postage deducted from your refund.
Faulty, damaged, or incorrect items
If your order arrives faulty, damaged, or not what you ordered, let us know as soon as possible, ideally within 7 days of delivery, with your order number and a photo of the issue. Faulty items are covered for the full 30 day window. We'll arrange a replacement or a full refund, including any return shipping, at no cost to you.
Refunds
Once we receive and inspect your return, we'll email to confirm whether it's approved. Approved refunds are processed within 5 business days to your original payment method.
After we process the refund, it can take a further 5 to 10 business days for the funds to appear on your statement, depending on your bank or card issuer. This final step is handled by your bank and is outside our control.
Non-returnable items
Final sale items, gift cards, and items marked as non-returnable on the product page can't be returned or refunded unless they arrive faulty.
Exchanges
Need a different size or colour? Email us at support@maisonalle.com within 30 days of delivery and we'll let you know what's available. The condition rules and return shipping terms above apply to exchanges as well.
Contact us
Any questions about returns or refunds? Reach us at support@maisonalle.com or (929) 695-3331, Monday to Friday, 9:00 AM to 5:00 PM EST.
Maison Alle, 8 Crescent Street, Brooklyn, NY 11204, United States