How can we help?

Email support@maisonalle.com within the 30-day return window and we will tell you what we have available. Exchanges follow the same condition rules and return postage terms as a change of mind return.

For change-of-mind returns, return shipping is the customer's responsibility, so we do not provide a prepaid label. We will give you the return address and you are free to use your preferred carrier. If your item is faulty, damaged, or incorrect, we cover the return cost.

Orders can be cancelled as long as they have not yet entered processing. Since we dispatch within 1 to 2 business days, please contact us at support@maisonalle.com as quickly as possible and we will help if the order has not yet shipped.

Please check around your delivery location and with any neighbours first, as carriers sometimes leave parcels in a safe spot. If it is still missing, email support@maisonalle.com and we will investigate it with the carrier for you.

Contact us at support@maisonalle.com as soon as possible with your order number. We will do our best to update it before your order ships, though we cannot guarantee changes once it has entered processing.

Orders are dispatched within 1 to 2 business days. After dispatch, standard delivery takes 6 to 8 business days, so most orders arrive within 7 to 10 business days of being placed. You will receive a tracking number by email once your order ships.

Shipping is complimentary on every order, with no minimum spend. The price you see at checkout is the price you pay, with no handling or processing fees.

We currently ship within the United States.

You have 30 days from delivery to request a return. Items need to be unworn, unwashed and in original condition with all tags attached and the original packaging.

For change of mind returns, you cover the return shipping and any customs or import charges. If something arrives faulty, damaged or incorrect, we cover the return shipping.

Either way, approved refunds go back to your original payment method. There are no restocking fees.

Email support@maisonalle.com with your order number to get started and we'll send you return instructions and the correct address.

Email us at support@maisonalle.com or call
(929) 695-3331 with your order number and the items you would like to return, and we will send you instructions on how and where to send it back.

Once your return arrives and passes inspection, we'll email you the outcome. Approved refunds are processed within 5 business days to your original payment method.

After that it usually takes a further 5 to 10 business days for the funds to show on your statement, depending on your bank or card issuer. That last step is handled by your bank and is outside our control.

We are sorry to hear that. Please contact us within 30 days of delivery and we will make it right at no cost to you, by replacement or full refund.

Once your order ships, we email you a tracking number. Please allow up to 48 hours for tracking to begin updating after you receive it.

Each product page lists detailed measurements, and our Size Guide has full sizing charts to help you find the best fit. If you are between sizes or unsure, email us and we will help.

You can reach us at support@maisonalle.com or on
(929) 695-3331, Monday to Friday, 9:00 AM to 5:00 PM EST. We aim to respond within 1 to 2 business days.